Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: www.zulileko.co.uk
I ran this command:
Tried to install certificate on new domain in Plesk control panel. No problem previously with other domains on same IP address.
It produced this output:
Error: Could not issue a Let’s Encrypt SSL/TLS certificate for zulileko.co.uk .
Please make sure that your domain is correct and the DNS A record(s) for that domain
contain(s) the right IP address.
Invalid response from https://acme-v01.api.letsencrypt.org/acme/authz/f6eJN_TIjpZvGZOXWOH1kl5xvZuba6wz5j9GDYthoSQ.
Detail: No valid IP addresses found for zulileko.co.uk
My web server is (include version):
The operating system my web server runs on is (include version): not known
My hosting provider, if applicable, is: Phonecoop
I can login to a root shell on my machine (yes or no, or I don’t know):
I’m using a control panel to manage my site (no, or provide the name and version of the control panel): YES - Plesk 5
The version of my client is (e.g. output of
certbot --version or
certbot-auto --version if you’re using Certbot):