First off let me say that it is incredible that there are free SSL certificates available to the entire planet, so I applaud everything you guys are doing. It's amazing to be able to offer SSL to my clients without their having to pay.
However one of my clients' apps is down at the moment so their company operations are at a standstill (or rather they're being processed at a snail's pace using mostly-forgotten paper-only techniques).
I'm keeping an eye on letsencrypt.status.io and the information there doesn't give me any ability to predict when service might be restored. I just says "soon". Is there a way to get a more detailed report on status and expected future developments?
It's a long shot since I'm not familiar with your code or server setup at all, but if there's anything I can do to help with the situation please let me know.