Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is:sharedvisionforamerica.org and www.sharedvisionforamerica.org
I ran this command:certbot --apache
It produced this output:
Saving debug log to /var/log/letsencrypt/letsencrypt.log
Plugins selected: Authenticator apache, Installer apache
Starting new HTTPS connection (1): acme-v02.api.letsencrypt.org
Which names would you like to activate HTTPS for?
1: sharedvisionforamerica.org
2: www.sharedvisionforamerica.org
Select the appropriate numbers separated by commas and/or spaces, or leave input
blank to select all options shown (Enter ācā to cancel): 1,2
Obtaining a new certificate
Performing the following challenges:
http-01 challenge for sharedvisionforamerica.org
http-01 challenge for www.sharedvisionforamerica.org
Waiting for verificationā¦
Cleaning up challenges
Failed authorization procedure. www.sharedvisionforamerica.org (http-01): urn:ietf:params:acme:error:connection :: The server could not connect to the client to verify the domain :: Fetching http://www.sharedvisionforamerica.org/.well-known/acme-challenge/LEu-jsfqNEolTdXQe5IPc_i08bbPz0IHbqtByp1UnbY: Timeout during connect (likely firewall problem), sharedvisionforamerica.org (http-01): urn:ietf:params:acme:error:connection :: The server could not connect to the client to verify the domain :: Fetching http://sharedvisionforamerica.org/.well-known/acme-challenge/Nn9OeMal9zeJHFh0cWjwc2x4qPUxdD8ZsGjv-wxBI6g: Timeout during connect (likely firewall problem)
IMPORTANT NOTES:
-
The following errors were reported by the server:
Domain: www.sharedvisionforamerica.org
Type: connection
Detail: Fetching
http://www.sharedvisionforamerica.org/.well-known/acme-challenge/LEu-jsfqNEolTdXQe5IPc_i08bbPz0IHbqtByp1UnbY:
Timeout during connect (likely firewall problem)Domain: sharedvisionforamerica.org
Type: connection
Detail: Fetching
http://sharedvisionforamerica.org/.well-known/acme-challenge/Nn9OeMal9zeJHFh0cWjwc2x4qPUxdD8ZsGjv-wxBI6g:
Timeout during connect (likely firewall problem)To fix these errors, please make sure that your domain name was
entered correctly and the DNS A/AAAA record(s) for that domain
contain(s) the right IP address. Additionally, please check that
your computer has a publicly routable IP address and that no
firewalls are preventing the server from communicating with the
client. If youāre using the webroot plugin, you should also verify
that you are serving files from the webroot path you provided.
My web server is (include version):apache Ver 2.4.6
The operating system my web server runs on is (include version):Centos & ver 7.5.1804
My hosting provider, if applicable, is:No hosting Provider In-house server
I can login to a root shell on my machine (yes or no, or I donāt know):Yes
Iām using a control panel to manage my site (no, or provide the name and version of the control panel):No
We lease a block of publicly routeable IP addresses from Comcast Business Internet Services. One of those addresses is loaded on the External Interface card on this server. I have placed a test index.php file on the server for testing. I am able to get to that web page using either of the domain names above. It displays correctly. I have checked the firewall on the server and both ports 80 and 443 are open for tcp and udp. I am able to ping both domain names and both return the correct IP address and complete the ping request.
I have used dig to check my DNS with the following output from My primary DNS servers:
dig @ns65.domaincontrol.com sharedvisionforamerica.org +short
96.93.196.241
dig @ns66.domaincontrol.com sharedvisionforamerica.org +short
96.93.196.241
I ran the āletsdebugā program. It didnāt give me anymore information than was contained in the error portion of the certbot --apache authorization attempt.
I am really new at the Linux, Apache, etc world and have only been doing it for a couple of weeks so be gentle! I have honestly tried everything I know to do. Thanks for your help in advance.
Harry