The operating system my web server runs on is (include version):
Ubuntu 20.04
My hosting provider, if applicable, is:
Godaddy
I can login to a root shell on my machine (yes or no, or I don't know):
Yes
I'm using a control panel to manage my site (no, or provide the name and version of the control panel):
No
I can access the domain without issue through internet however https://letsdebug.net/ returned error on this domain. How can I find the problem? Thanks in advance.
One, your IP is related to Cox networks. Is that the right IP (72.215.195.71) for your server? I wonder because you said your hosting service is GoDaddy. Is GoDaddy your server host or just your DNS registrar?
Two, do you have any firewall that is blocking certain IP ranges? Because I can see it from my test server. And, Let's Debug saw it from its own test server (look at its detail results). But, the actual Let's Encrypt Server sites (staging and prod) are not able to connect to you.
Thanks for the ideas Mike! They are helpful. Yes our ip is 72.215.195.71 and our network provider is cox. Godadday is the DNS register but not server host. We have our own hosting server.
I disabled firewall on the server but it still did not work. Probably IpFire has bloked some ips. I need to check with my colleague.