Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: cornerstone.ac.za
I ran this command: sudo certbot --webroot -w /var/www/bigbluebutton-default/ -d khuluma.cornerstone.ac.za certonly
It produced this output: Failed authorization procedure. khuluma.cornerstone.ac.za (http-01): urn:ietf:params:acme:error:connection :: The server could not connect to the client to verify the domain :: Fetching http://khuluma.cornerstone.ac.za/.well-known/acme-challenge/tb5nSAKgLb27-zqMIdoyG7HDsOfrtiPj1AiNh0KOw6w: Timeout during connect (likely firewall problem)
My web server is (include version): nginx 1.10.3 (Ubuntu)
The operating system my web server runs on is (include version): Ubuntu 16.04.6
My hosting provider, if applicable, is:
I can login to a root shell on my machine (yes or no, or I don’t know): yes
I’m using a control panel to manage my site (no, or provide the name and version of the control panel): no
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot): 0.31.0