The server experienced an internal error :: Error finalizing order

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#1 
2021-07-01 20:45:29,965:DEBUG:urllib3.connectionpool:https://acme-v02.api.letsencrypt.org:443 "POST /acme/finalize/128873684/10782481674 HTTP/1.1" 500 112
2021-07-01 20:45:29,965:DEBUG:acme.client:Received response:
HTTP 500
Server: nginx
Date: Thu, 01 Jul 2021 20:45:29 GMT
Content-Type: application/problem+json
Content-Length: 112
Connection: keep-alive
Boulder-Requester: 128873684
Cache-Control: public, max-age=0, no-cache
Link: <https://acme-v02.api.letsencrypt.org/directory>;rel="index"
Replay-Nonce: 0002LUURklht7h2Aco1eMsHWxoNkXSha6E42Q79hhO_RCk8

{
  "type": "urn:ietf:params:acme:error:serverInternal",
  "detail": "Error finalizing order",
  "status": 500
}
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#2

Please see the big red bar reading "Service status: Service Disruption" at the top of every page on this forum. Click on it for more info. Thanks.

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#3

Hi, we're all working on it.

2 Likes
#4

Hi. I also have same problem when doing renew test

I'm not seeing red bar you mentioned. I also check the status page, everything is operational.

3 hours later and still working?

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#5

The issue was apparently resolved ~ 2-3 hours ago, so the status page is back to operational.

However, just a minute ago I got a 500 Internal Server Error on finalize on the staging server, haven't tested production at the moment. Looks like they're working on something, or something blew up again.

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#6

I just opened status.io back up.

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#7

As my acme client just failed its scheduled renewal on staging, I did a manual retry and it looks like it's consistently failing on finalize. Server always responds with the generic error:

{
  "type": "urn:ietf:params:acme:error:serverInternal",
  "detail": "Error finalizing order",
  "status": 500
}

The status page mentions problems with cached OCSP responses. Is this the cause of 500 on finalize, or is this unrelated?

[In the unlikely case you need any details, I have debug logs available]

2 Likes
#8

We have fixes in progress for staging. Sorry for the inconvenience.

4 Likes
#9

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