Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: dialogueweb.net
I ran this command: certbot
It produced this output:
Do you want to expand and replace this existing certificate with the new certificate?
(E)xpand/(C)ancel: e
Renewing an existing certificate
An unexpected error occurred:
The client lacks sufficient authorization :: Account is not valid, has status "deactivated"
Please see the logfiles in /var/log/letsencrypt for more details.
Date: Sat, 28 Mar 2020 13:17:09 GMT
Content-Type: application/problem+json
Content-Length: 136
Connection: keep-alive
Cache-Control: public, max-age=0, no-cache
Link: https://acme-v02.api.letsencrypt.org/directory;rel="index"
Replay-Nonce: 0001OkEAMCDMfN5SIx3iCxU6fQ5cByw3n2z-r6peoGo9xuQ
{
"type": "urn:ietf:params:acme:error:unauthorized",
"detail": "Account is not valid, has status "deactivated"",
"status": 403
}
2020-03-28 14:17:09,529:DEBUG:certbot.log:Exiting abnormally:
Traceback (most recent call last):
File "/usr/bin/certbot", line 11, in
load_entry_point('certbot==0.31.0', 'console_scripts', 'certbot')()
File "/usr/lib/python3/dist-packages/certbot/main.py", line 1365, in main
return config.func(config, plugins)
File "/usr/lib/python3/dist-packages/certbot/main.py", line 1119, in run
certname, lineage)
File "/usr/lib/python3/dist-packages/certbot/main.py", line 116, in _get_and_save_cert
renewal.renew_cert(config, domains, le_client, lineage)
File "/usr/lib/python3/dist-packages/certbot/renewal.py", line 310, in renew_cert
new_cert, new_chain, new_key, _ = le_client.obtain_certificate(domains, new_key)
File "/usr/lib/python3/dist-packages/certbot/client.py", line 353, in obtain_certificate
orderr = self._get_order_and_authorizations(csr.data, self.config.allow_subset_of_names)
File "/usr/lib/python3/dist-packages/certbot/client.py", line 385, in _get_order_and_authorizations
orderr = self.acme.new_order(csr_pem)
File "/usr/lib/python3/dist-packages/acme/client.py", line 889, in new_order
return self.client.new_order(csr_pem)
File "/usr/lib/python3/dist-packages/acme/client.py", line 672, in new_order
response = self._post(self.directory['newOrder'], order)
File "/usr/lib/python3/dist-packages/acme/client.py", line 96, in _post
return self.net.post(*args, **kwargs)
File "/usr/lib/python3/dist-packages/acme/client.py", line 1204, in post
return self._post_once(*args, **kwargs)
File "/usr/lib/python3/dist-packages/acme/client.py", line 1218, in _post_once
response = self._check_response(response, content_type=content_type)
File "/usr/lib/python3/dist-packages/acme/client.py", line 1073, in _check_response
raise messages.Error.from_json(jobj)
acme.messages.Error: urn:ietf:params:acme:error:unauthorized :: The client lacks sufficient authorization :: Account is not valid, has status "deactivated"
2020-03-28 14:17:09,531:ERROR:certbot.log:An unexpected error occurred:
2020-03-28 14:17:09,531:ERROR:certbot.log:The client lacks sufficient authorization :: Account is not valid, has status "deactivated"
My web server is (include version): Ubuntu 18.04
The operating system my web server runs on is (include version): Ubuntu 18.04
My hosting provider, if applicable, is: ISPConfig - own server
I can login to a root shell on my machine (yes or no, or I don't know): yes
I'm using a control panel to manage my site (no, or provide the name and version of the control panel): ISPConfig
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot): certbot 0.31.0
My account f32ab98c6a0xxxxx is deleted on another server. This use the same. How to make a new? New for both servers?