Status stays in processing


#1

My domain is: phptest70.web0080.zxcs.nl

I ran this command: request with http validation for phptest70.web0080.zxcs.nl testy.phptest70.web0080.zxcs.nl werwer.phptest70.web0080.zxcs.nl westest.phptest70.web0080.zxcs.nl as multi domain certificate

It produced this output:
Expires: Wed, 28 Mar 2018 12:54:46 GMT
Cache-Control: max-age=0, no-cache, no-store
Pragma: no-cache

HTTP/1.1 500 Internal Server Error
Server: nginx
Content-Type: application/problem+json
Content-Length: 112
Boulder-Requester: 5824585
Replay-Nonce: mcD90Wj_OTWnPcHg8Mu43aZbD_ILhNnPDJxY27dJN8c
Expires: Wed, 28 Mar 2018 12:55:17 GMT
Cache-Control: max-age=0, no-cache, no-store
Pragma: no-cache
Date: Wed, 28 Mar 2018 12:55:17 GMT
Connection: close, the body is: Array
(
[type] => urn:ietf:params:acme:error:serverInternal
[detail] => Error finalizing order
[status] => 500
)

I can login to a root shell on my machine (yes or no, or I don’t know): Yes


#2

That sounds like most likely this issue…

If so, the fix might be deployed tomorrow or April 5?


#3

I can’t tell if the problem is the same, but when I request the status of my domain now, it hangs in processing now


#4

Order URL: https://acme-staging-v02.api.letsencrypt.org/acme/order/5824585/164623


#5

Can someone look into this? It still says “processing”.


#6

@jsha, could you confirm whether this is likely to be an instance of a known problem?


#7

We’ll take a look. Thanks!


#8

Could you find anything?


#9

@jsha Could you find anything?


#10

The order finalization failed from a timeout on the ACME server side that was aggravated during periods of increased traffic in the staging environment ~30d ago. This normally flips the order from “processing” to invalid, but that operation timed out too. We’re aware this can happen and there’s an outstanding ticket to implement a daemon to reap these stuck orders: https://github.com/letsencrypt/boulder/issues/3427

You should submit a fresh newOrder request for the same identifiers.


#11

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