Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
I ran this command:
I am using the PHP client at https://github.com/acmephp/acmephp
When I attempt to finalize an order and validate it I don’t seem to be able to. I believe I am getting the following error from the request certificate call. I am really wondering if our account has been locked up or is being rate limited just not sure how to check. The email on the account should be email@example.com or firstname.lastname@example.org
It produced this output:
Certificate request failed (response: The order has not been validated)
My web server is (include version):
We are using a distributed system but the primary web server is nginx and our system for providing the web validation is custom built as its coming form a database and serving to the website as needed.
The operating system my web server runs on is (include version):
My hosting provider, if applicable, is:
I can login to a root shell on my machine (yes or no, or I don’t know):
Yes but it is in a distributed database driven system.
I’m using a control panel to manage my site (no, or provide the name and version of the control panel):