SSL , certificate

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. |, so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain

I ran this command:

It produced this output:

My web server is (include version): Vultr

The operating system my web server runs on is (include version): Ubuntu 20.04 x64

My hosting provider, if applicable, is: Namecheap

I can login to a root shell on my machine (yes or no, or I don't know): Yes

I'm using a control panel to manage my site (no, or provide the name and version of the control panel):

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot): certbot-auto --version

Everything looks fine except 2 pages. Home Page and Contact Us Page. The padlock is missing, and there is a warning: ''The connection on this site isn't completely safe''. Although the Certificate is valid. Please, help.

Hello @apostable it seems your Home Page link is an IPv4 Address (
I do get "the padlock" on your Contact Us Page (I am using Firefox).

And I find this element:
<a href="" class="elementor-item menu-link">Home</a>


yep, so it's just important to remember that any content your site uses must load using https://, not just http:// and you can't have links/content that use IP addresses, you need to use the actual website domain name for your link.

Sometimes you end up with IP addresses etc in links if you setup the site before publishing it to your real domain, but you do need to go back and fix all those.


Both pages also try to load an image using the IP address: which is blocked by Chrome. Images will usually "soft fail", i.e. they will not load, but will also not remove the lock sign from the site. At least in my Chrome it doesn't.


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