SSL Certificate not applying

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1

Unable to complete challenge with Lets Encrypt servers error was: {“type”:“http-01”,“url”:“https://acme-v02.api.letsencrypt.org/acme/chall-v3/4641020508/hq7YWA",“status”:“Invalid”,“validated”:null,“error”:{“Type”:“urn:ietf:params:acme:error:unauthorized”,“Detail”:"Invalid response from https://stargems.co.nz/cpanel_account_suspended.html [2404:8280:a222:bbbb:bba1:10:ffff:ffff]: “\n \n Account Suspended\n \n <body leftmargin=\“0\” topmargin=\“0\” style=\“margin:0;\”>\n <ifra””,“Identifier”:null,“Subproblems”:null,“Status”:403},“errors”:null,“token”:“m7ZPCxVLweOfEGt8h7tgwqwTcOts8QIORcr7al6hyXw”,“keyAuthorization”:null}

My domain is: Stargems.co.nz

I ran this command: I am using Azure LetsEncrypt Extension

It produced this output:

Unable to complete challenge with Lets Encrypt servers error was: {“type”:“http-01”,“url”:“https://acme-v02.api.letsencrypt.org/acme/chall-v3/4641020508/hq7YWA",“status”:“Invalid”,“validated”:null,“error”:{“Type”:“urn:ietf:params:acme:error:unauthorized”,“Detail”:"Invalid response from https://stargems.co.nz/cpanel_account_suspended.html [2404:8280:a222:bbbb:bba1:10:ffff:ffff]: “\n \n Account Suspended\n \n <body leftmargin=\“0\” topmargin=\“0\” style=\“margin:0;\”>\n <ifra””,“Identifier”:null,“Subproblems”:null,“Status”:403},“errors”:null,“token”:“m7ZPCxVLweOfEGt8h7tgwqwTcOts8QIORcr7al6hyXw”,“keyAuthorization”:null}

My web server is (include version):

The operating system my web server runs on is (include version): Window (Azure hosting)

My hosting provider, if applicable, is: Azure

I can login to a root shell on my machine (yes or no, or I don’t know):
I am login from My Azure portal.

I’m using a control panel to manage my site (no, or provide the name and version of the control panel):

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot):

2

Hi @tali200x

read your error message.

https://stargems.co.nz/cpanel_account_suspended.html

Looks like your cPanel account isn't active.

3

Thank for reply

My client got this domain from other party. I have mapped his domain with our stargems.azurewebsites.net.
So this error is coming form domain registration provider or its something from my side.?

4

That’s what the DNS records are set to.

stargems.co.nz.  14400  A     40.76.218.33
stargems.co.nz.  14400  AAAA  2404:8280:a222:bbbb:bba1:10:ffff:ffff

The IPv4 address is assigned to Azure; the IPv6 address is assigned to Dreamscape Networks.

If you’re not using Dreamscape Networks, you should get rid of the AAAA record.

(And get IPv6 support on Azure!)