The Lets Encrypt ACME server unable to reach{some guid}

Hi I have an Azure web app and I want to install the https certificate on it.

I followed these steps to do it:

Bu now I’m stuck at installing the certificatie (#3 in the url above). When I select a hostname and click install after a while I get this error:

The Lets Encrypt ACME server was probably unable to reach view error report from Lets Encrypt at for more information.

In the error report I get this:

“type”: “http-01”,
“status”: “invalid”,
“error”: {
“type”: “urn:acme:error:unauthorized”,
“detail”: “Invalid response from [2a03:3c00:a002:198::100c]: 404”,
“status”: 403

Can anyone tell me what the problem is?
I’m logged in as administrator so I was suprised to see the unauthorized error.

Is the webserver’s configuration for ipv4 and ipv6 identical? The acme server tries to access the challenge file via ipv6, the webserver is unable to present it (404).

It’s an Azure web application I don’t know how to check that in Azure.

I would ask my provider if I were you, they must have some insight on that.

As I said, my web application is hosted in Azure, in the cloud, there is no provider involved.

of course there is, at least the cloud servers and the datacenter have to be operated by someone. Your domain is delegated to some nameservers which are also run by a third party. The problem could be fixed by disabling the AAAA record for your domain, but I don't know if you setup this record intentionally.

The AAAA record cannot me disables unfortunately.

In that case, you’ll need to configure the site to work properly in both IPv4 and IPv6.

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