is there any way to remove or reactivate ssl certificate if we don't know where is the file?
Without the proper amount of information, the short answer would be: probably. Thus:
When you opened this thread in the Help section, you should have been provided with a questionnaire. Maybe you didn't get it somehow (which is weird), or you've decided to delete it. In any case, all the answers to this questionnaire are required:
Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is:
I ran this command:
It produced this output:
My web server is (include version):
The operating system my web server runs on is (include version):
My hosting provider, if applicable, is:
I can login to a root shell on my machine (yes or no, or I don't know):
I'm using a control panel to manage my site (no, or provide the name and version of the control panel):
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):
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Remove: Do you know where/how it is being used?
Reactivate: Do you know how it was activated previously?
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no that's the issue i didn't know where the file is? perviously our ex employe did it now he no longer working with us
Do you have root access to the server?
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nope I could't find it there's any alternative way?
Please answer the questionnaire from Osiris' post to the best of your knowledge. There are multitude ways to use Let's Encrypt's service. Knowing the system you have to deal with will help us help you. By the way, people on this forum are unpaid volunteers, unaffiliated with LE.
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My doamin: connect.jca.ac.uk
ssl certifcate expired
AWS
My best guess is you are using Apache server in AWS EC2 instance.
Are you able to access your server and show us output of this command?
sudo apache2ctl -t -D DUMP_VHOSTS
Your system may use apachectl or httpd instead of apache2ctl but the other options are the same
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I can't access EC2 instance connect.
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Using SSH is also possible but if you don't know how you will need to find someone who can.
You get a Let's Encrypt cert by running a program. Usually that program automatically renews certs. Something has gone wrong and we can help you with that but it needs someone to access the server where the program runs.
Even if you could get a cert somewhere else you would have to get it on that system for your Apache system to use.
And longer term you will need someone to tend to the overall system.
I'm not sure how much help we can be right now. You will be better off finding a skilled person to manage all of that.
There are a couple of paid consultants. Let us know if you want those references.
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