SSL cert did not renew?


I noticed that one of our managed site for our client did not renew suppose to be renewed before Nov 26, 2023. Can someone help me what happened? thank you

Common Name:

I see a fresh cert issued just a couple hours ago (see Do you still need help? If so, please answer more of the questions on the form you were shown


Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. |, so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

I ran this command:

It produced this output:

My web server is (include version):

The operating system my web server runs on is (include version):

My hosting provider, if applicable, is:

I can login to a root shell on my machine (yes or no, or I don't know):

I'm using a control panel to manage my site (no, or provide the name and version of the control panel):

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):


Thanks Mike for the response, I checked the certificate from SSL checker. it seems the certificate is good
However, the website redirects to HTTP vs HTTPS that's why I'm seeing Not Secure in Chrome.

Yeah, looks like your Apache server is not configured correctly. You need to review the redirects in your HTTP VirtualHost. That's not really cert related.

Something that is cert related is that you only have a cert for the www subdomain. And, for 3.5 years you have only ever gotten certs with just that name. Anyone trying to reach will fail because the domain in the URL does not match a name in the cert. Given how long this issue has been outstanding it may not bother you. Just thought I'd mention it.


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