Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is:
I ran this command:
It produced this output:
My web server is (include version):
The operating system my web server runs on is (include version):
My hosting provider, if applicable, is:
I can login to a root shell on my machine (yes or no, or I don't know):
I'm using a control panel to manage my site (no, or provide the name and version of the control panel):
The version of my client is (e.g. output of
certbot --version or
certbot-auto --version if you're using Certbot):
This site began experiencing 502 errors today after a certificate expired, but I'm not sure how to solve. There was a Let's Encrypt certificate issued when the site was created and the domain plus two subdomains were resolving to the IP address of a Lightsail WordPress instance. But since that original certificate was issued, a Lightsail distribution was created and the domain and subdomains now resolve to it. The distribution has its own certificate attached to it. When I tried renewing the original expired certificate, I get the message, 'The domain resolves to a different IP address than the one detected for this machine. Please fix its DNS entries or remove it.'
Should I remove the original certificate? If so, what is the correct way to do this? I appreciate any guidance you can offer!