Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is:
I ran this command:
Auto-renew and manual reissue fails
It produced this output:
My web server is (include version):
CPU Intel(R) Xeon(R) Platinum 8272CL CPU @ 2.60GHz (2 core(s))
Version Plesk Obsidian v18.0.44_build1800220614.18 os_Ubuntu 20.04
OS Ubuntu 20.04.4 LTS
System Uptime: 203 day(s) 22:30
The operating system my web server runs on is (include version):
As above screenshot: Ubuntu 20.04.4 LTS
My hosting provider, if applicable, is:
Inside an Azure secure network managed by the parent company.
I can login to a root shell on my machine (yes or no, or I don't know):
Yes, from within a Citrix secure network
I'm using a control panel to manage my site (no, or provide the name and version of the control panel):
The version of my client is (e.g. output of
certbot --version or
certbot-auto --version if you're using Certbot):
I'm not sure what this is?
We have had firewall issues in the past since these are controlled by the parent company. Perhaps this is an issue still?
When the challenge file is created, I can access from within a browser, however, from within Plesk the reissue and auto-renew fails.
The website and certificate were working fine until certificate auto-renew (in Plesk) was attempted.
Any help will be gratefully received.