Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is:hcdat.com
I ran this command:
It produced this output:
My web server is (include version):
The operating system my web server runs on is (include version): Linux
My hosting provider, if applicable, is: Site5
I can login to a root shell on my machine (yes or no, or I don't know): not sure support says "It can be installed using the jailshell too."
I'm using a control panel to manage my site (no, or provide the name and version of the control panel): cPanel
The version of my client is (e.g. output of
certbot --version or
certbot-auto --version if you're using Certbot): ??