Randomly Losing Encryption on Domains


Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is: Naughty-N-Nice.ca

I ran this command: I used Certify ssl/tls certificate management to issue cert

It produced this output:
2019-02-15 11:06:23.403 -07:00 [INF] Certify/ (Windows; Microsoft Windows NT 6.2.9200.0)
2019-02-15 11:06:23.403 -07:00 [INF] Beginning Certificate Request Process: Naughty-N-Nice.ca using ACME Provider:Certes
2019-02-15 11:06:23.403 -07:00 [INF] Registering Domain Identifiers
2019-02-15 11:06:23.673 -07:00 [INF] Created ACME Order: https://acme-v02.api.letsencrypt.org/acme/order/46817354/316931896
2019-02-15 11:06:23.954 -07:00 [INF] Fetching Authorizations.
2019-02-15 11:06:25.043 -07:00 [INF] Got http-01 challenge https://acme-v02.api.letsencrypt.org/acme/challenge/1C1WRb50QzI7Hd7i8dSYTiqb3L79yHw4tWJIbX8lwHA/12155712672
2019-02-15 11:06:25.398 -07:00 [INF] Got dns-01 challenge https://acme-v02.api.letsencrypt.org/acme/challenge/1C1WRb50QzI7Hd7i8dSYTiqb3L79yHw4tWJIbX8lwHA/12155712671
2019-02-15 11:06:26.174 -07:00 [INF] Got http-01 challenge https://acme-v02.api.letsencrypt.org/acme/challenge/qtWSlucPy6XpGDasrbvOMnNzJqzI7m0Fq7AWW1aEZL4/12155712675
2019-02-15 11:06:26.499 -07:00 [INF] Got dns-01 challenge https://acme-v02.api.letsencrypt.org/acme/challenge/qtWSlucPy6XpGDasrbvOMnNzJqzI7m0Fq7AWW1aEZL4/12155712676
2019-02-15 11:06:26.500 -07:00 [INF] Order authorizations already completed.
2019-02-15 11:06:26.500 -07:00 [INF] Requesting Certificate via Let’s Encrypt
2019-02-15 11:06:28.909 -07:00 [INF] Completed Certificate Request.
2019-02-15 11:06:28.925 -07:00 [INF] Performing Automated Certificate Binding
2019-02-15 11:08:02.996 -07:00 [INF] Completed certificate request and automated bindings update (IIS)
2019-02-15 11:08:04.353 -07:00 [INF] Request completed

My web server is (include version):
Windows Server 2012 R2

The operating system my web server runs on is (include version):
Windows Server 2012 R2

My hosting provider, if applicable, is: Liquid Web

I can login to a root shell on my machine (yes or no, or I don’t know):
I dont know

I’m using a control panel to manage my site (no, or provide the name and version of the control panel):
No, i remote in and use IIS

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot):

I host many domains on my server. I setup ssl certs using certify the web app but the domains randomly lose the secure encryption. When this happens, I have to delete the site from the certify the web app and re-create it and it works again. This has been happening to many domains randomly well before the time they are set to expire with no notice or anything. Im at a loss as to why this is happening.


You might want to cross-post your question to https://community.certifytheweb.com also, where you will find more people with Certify The Web expertise.

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