Provider said they support LetsEncrypt but I am lost

I asked my host if they supported letsencrypt and they said they did and provided me with a CSR. They said that I need to provide it to LetsEncrypt and then I need to give them the SSL cert back so they can install it.

I did not think that is how LetsEncrypt worked and I can’t find any directions on the site that indicate this is the normal process so I cam lost as to what to do next.

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g., so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is:

I ran this command:

It produced this output:

My web server is (include version):
Apache 2.2.31

The operating system my web server runs on is (include version):

My hosting provider, if applicable, is:

I can login to a root shell on my machine (yes or no, or I don’t know):

I’m using a control panel to manage my site (no, or provide the name and version of the control panel):
cpanel 70.0 (build 69)

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot):

The fact they give you a CSR means they allow you to upload certificates by your own. It doesn’t mean they will get a certificate for you automatically.

On your cPanel, do you have something called shell? (ssh)
If you do and can login, you can use to get a certificate and install via cPanel API.

If you don’t, you need to get a certificate with certbot manual mode or other means, which you need to do every two months.

Also, if your hosting provider is actually using cPanel v70 and combine with the fact they don’t support automatic let’s Encrypt, you might want to consider another hosting provider.

  1. cPanel v70 reached EOL last year
  2. There are hosting providers that might provide better feature/configuration with around the same price, and with automatic Let’s Encrypt certificate. They usually also use cPanel and keep them up to date for security reasons.
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