My hosting provider needs me to provide a new cert

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. |, so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is:

I ran this command:

It produced this output:

My web server is (include version):

The operating system my web server runs on is (include version):Apache Version 2.4.51

My hosting provider, if applicable, is:

I can login to a root shell on my machine (yes or no, or I don't know): No

I'm using a control panel to manage my site (no, or provide the name and version of the control panel): cPanel, 94.0.11

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):

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If their cPanel does not have an option to obtain a certificate (I don't use cPanel so 94.0.11 means nothing to me), and, if the system supports PHP, you might want to try certsage.

See: CertSage ACME client (version 1.2.0) - easy webpage interface, optimized for cPanel, no commands to type, root not required - Client dev - Let's Encrypt Community Support (


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