Problem with renewing SSL


#1

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is: shoppotinsurance.com

My web server is (include version): Apache/2.4.27 (Unix)

The operating system my web server runs on is (include version): Bitnami

My hosting provider, if applicable, is: Amazon Lightsail

I can login to a root shell on my machine (yes or no, or I don’t know): Yes

I’m using a control panel to manage my site (no, or provide the name and version of the control panel): Yes

Hello:

I renewed my certificate before the expiration. However, I noticed on the day it was to expire, the website was no longer secure. I’m wondering how to diagnose and fix the problem.

Thank you


#2

Hi @gpia,

Renewal doesn’t change the expiration of the previous certificate. Instead, it means the issuance of a new certificate referring to the same domain names.

You’ve issued several new certificates for your domain name

https://crt.sh/?Identity=%shoppotinsurance.com&iCAID=16418

but none of the new certificates is in use on your web server. You’ll need to install a new certificate in your web server application in order to make use of it.


#3

Maybe try just restarting your apache?

sudo /opt/bitnami/ctlscript.sh restart apache

You should also check the certificate file is updating by checking the time on the files:

sudo ls -al /etc/letsencrypt/live/shoppotinsurance.com/

I’m assuming your using the letsencrypt-auto command


#4

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