Problem with renewing SSL

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g., so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is:

My web server is (include version): Apache/2.4.27 (Unix)

The operating system my web server runs on is (include version): Bitnami

My hosting provider, if applicable, is: Amazon Lightsail

I can login to a root shell on my machine (yes or no, or I don’t know): Yes

I’m using a control panel to manage my site (no, or provide the name and version of the control panel): Yes


I renewed my certificate before the expiration. However, I noticed on the day it was to expire, the website was no longer secure. I’m wondering how to diagnose and fix the problem.

Thank you

Hi @gpia,

Renewal doesn’t change the expiration of the previous certificate. Instead, it means the issuance of a new certificate referring to the same domain names.

You’ve issued several new certificates for your domain name

but none of the new certificates is in use on your web server. You’ll need to install a new certificate in your web server application in order to make use of it.

Maybe try just restarting your apache?

sudo /opt/bitnami/ restart apache

You should also check the certificate file is updating by checking the time on the files:

sudo ls -al /etc/letsencrypt/live/

I’m assuming your using the letsencrypt-auto command

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