Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: karenlsullivan.com
I ran this command:
I renewed my certificate using Certbot a week or two before it was set to expire and everything went well. And when I do “Certbot certificates” I get this output:
Found the following certs:
Certificate Name: karenlsullivan.com
Domains: karenlsullivan.com *.karenlsullivan.com
Expiry Date: 2019-12-19 00:59:31+00:00 (VALID: 75 days)
Certificate Path: /etc/letsencrypt/live/karenlsullivan.com/fullchain.
Looks good, I think.
It produced this output:
The problem is that when someone tries to access the site it says the certificate is expired and warns them not to continue.
My web server is (include version):
Server version: Apache/2.4.37 (Unix)
The operating system my web server runs on is (include version)NAME=“Ubuntu”
VERSION=“16.04.5 LTS (Xenial Xerus)”
My hosting provider, if applicable, is: Amazon web services Lightsail
I can login to a root shell on my machine (yes or no, or I don’t know):yes
I’m using a control panel to manage my site (no, or provide the name and version of the control panel):no
The version of my client is (e.g. output of
certbot --version or
certbot-auto --version if you’re using Certbot):0.31.0
So the server apparently thinks the certificate is valid/not expired, but the actual web site is finding the expired certificate.
Any help would be appreciated.