Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is:hardiksofttech.com
I ran this command:I have connected to free ssl and its now connected corrected but after download the file for adding code in the server so its missing private key file please check
only bundle and certificate file is coming in zip file
It produced this output:
My web server is (include version):
The operating system my web server runs on is (include version):
My hosting provider, if applicable, is:
I can login to a root shell on my machine (yes or no, or I don’t know):
I’m using a control panel to manage my site (no, or provide the name and version of the control panel):
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot):
That's not the name of a service or software application. Could you please be more specific about exactly what tool or site you're using to try to get your certificate? There are many different possibilities, and we're probably not going to be able to guess.
There are two main reasons why your downloaded ZIP-file might not contain a private key file. To learn more about why your private.key file may not be available, please keep reading below.
Reason #1: Changed Password
Your account password is uniquely connected to the way we securely retrieve your private keys when you want to download your certificate (.zip file). As a result, if you change or reset your ZeroSSL account password, our system can no longer retrieve any private keys for certificates that were created when you still had your old password.
I am facing this problem can you please solve this problem
To be more explicit about that, ZeroSSL used to use Let's Encrypt certificates but after it was acquired by apilayer, it became its own certificate authority
and indeed, it no longer has any connection with this forum at all (except for some tools that can use both Let's Encrypt and ZeroSSL via the ACME technology, but if you're using ZeroSSL's web interface, that's not one of them).
Let's Encrypt (which this forum is about) doesn't have any official web interface at all. @freessltools.com has recently made a new unofficial one at https://freessltools.com/. If you want to use Let's Encrypt via a web interface, you could consider using that one. The officially recommended way to use Let's Encrypt is by using a web hosting provider that has built-in support for it. There is a list of these at
If you are the administrator of your own VPS or dedicated server, you can also use Let's Encrypt via one of the tools at
These are not as relevant if you're not the system administrator of your web server.
If you do continue using ZeroSSL's tools, @JuergenAuer is right that this forum is no longer the place to get help with them.