This is probably outside the scope of the topics of this community, but I thought maybe you’d have some advice for me. Please feel free to ignore (or delete) if it doesn’t belong here. I know next to nothing about SSL certification, so hopefully some of this will make sense despite mangling the terms involved.
We recently had a storefront which we moved to a web + hosting service (rhymes with Icks). Unfortunately, once we built the website and transferred our domain to their service, we found that we (and addition to hundreds of other people) could no longer access the site through https:// (It’s only accessible if the www is included, e.g. https://www.)
Apparently Icks is “looking into it”, but after some research it seems like this issue has existed for several weeks now. What is especially upsetting is that we’re unable to transfer the domain again because of the 60 day limit on domain transfers. We’re looking at 2 months (and most likely more) of lost sales. The number of people who reach the site through www is miniscule compared to those who don’t.
Another customer of theirs suggested the issue may be that they didn’t set up their certificates and virtual host mapping properly. (I have no idea if this is correct, but leaving it here to provide more information.)
I’m wondering if trying to point the DNS to a copy of the website (possibly hosted by Squarespace or Wordpress) would solve our https:// issue while we wait out our 60 days of purgatory.
Is there a way I could get the SSL certificate myself, even though I have no access to their servers?
Maybe someone here has some insight into this situation? Or some other ideas. Thanks much, and sorry for the lengthy post.