Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: petroretail.kz
I ran this command: Acme Providers Write request
It produced this output: ACME accept operation failed : Cannot connect to the ACME provider
management: Level="ERROR" Detail="Acme Providers Write failed", Reason="Cannot connect to the Acme Provider", ErrorCode="500"
My web server is (include version): Cisco Expressway-E version X12.5
The operating system my web server runs on is (include version): TANDBERG Video Communication Server X12.5SW Release date: 2018-12-17 16:24, build
My hosting provider, if applicable, is:
I can login to a root shell on my machine (yes or no, or I don't know):
I'm using a control panel to manage my site (no, or provide the name and version of the control panel):
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):
I have appended 2 types of cerificates - Let's Encrypt Root CA Certificate (O=IdenTrust, CN=IdenTrust Commercial Root CA 1) and Let's Encrypt Intermediate CA Certificate. I wasn't sure which exact Intermediate CA Certificate I have to use here so I appended two Intermediate certificates (O=Digital Signature Trust Co., CN=DST Root CA X3 and O=Internet Security Research Group, CN=ISRG Root X1)
