Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: mail.callahtech.com
I ran this command: N/A
It produced this output:
No valid IP addresses found for mail.callahtech.com, url: Certificate generation failed.
My web server is (include version): Apache
The operating system my web server runs on is (include version): Not sure (3rd party mail service)
My hosting provider, if applicable, is: mxroute
I can login to a root shell on my machine (yes or no, or I don't know): no
I'm using a control panel to manage my site (no, or provide the name and version of the control panel): DirectAdmin (not sure the version, 3rd party mail service)
The version of my client is (e.g. output of
certbot --version or
certbot-auto --version if you're using Certbot): I believe they are using certbot but not sure.
Ok so a brief description of the problem, I am trying to generate certs for my mail subdomain that has a CNAME record pointed to a 3rd party mail service (mxroute). I use Let's Encrypt for all of my other domains and have for a couple of years with no issues. Every time I attempt to generate certs through mxroute, it fails "no valid IP addresses found". They say it isn't an issue on their end. I also attempted with https://greenlock.domains and encountered the same error which verifies that it can't be an mxroute problem.
Any help would be appreciated.