My domain is: mountainhighseo.com When I try to renew my certificate which was only 3 months old to begin with I get: "Your account is temporarily prevented from requesting certificates for admin.mountainhighseo.com and possibly others. Please visit: Let's Encrypt - Portal " I have tried multiple …

Welcome to the Let's Encrypt Community. [image] theMHguy: why would my account be locked It probably turned into a zombie. [image] Automatic Pausing of Zombie Clients API Announcements W…

[image] theMHguy: I literally just successfully setup my cert 3 months ago, how would that get flagged as a zombie account? Also, any insight into my main question of what to do with the link that is not working so I can fix my account? ty. I can post the full link but wasn't sure if that was a…

[image] theMHguy: Second questions, why would my account be locked after just one renewal?! As @linkp noted the error you describe is because of extremely high number of failed requests. I am puzzled because the domain you mention admin.mountainhighseo.comwas successfully validated for a cer…

Thank you for the help. Yes, ok I switched servers and perhaps both were trying to renew, or at least the new one was unsucessfully. That likely explains that, so how to unpause the new server... here's the link I get in the log: https://por tal.letsencrypt.org/sfe/v1/unpause?jwt=eyJhbGciOiJIUzI1Ni…

[image] theMHguy: here's the link I get in the log: < content-type: text/plain; charset=utf-8 < x-content-type-options: nosniff Well, that's not good. Because the content is obviously HTML. Looks like a bug in the portal software.

I agree lol however Im not sure what that means or what to do next. Portal software would be related to the LetsEncrypt side correct? Nothing of my doing?

[image] theMHguy: I switched servers and perhaps both were trying to renew, or at least the new one was unsucessfully. That likely explains that I see the error you get with that unpause link. I'll escalate that offline. In the meantime, you should check the failing server to see why it wou…

[image] theMHguy: Portal software would be related to the LetsEncrypt side correct? Correct. [image] theMHguy: Nothing of my doing? The fact you're seeing the HTML source code: not your doing indeed. However, the fact that somehow your ACME client managed to trigger the zombie pausing…

I corrected my DNS last night and shut off the old server. When I created this post I was still getting the errors I mention but even now my new server shows a successful certificate renewal that started on the 17th as you mentioned, so that should resolve any new attempts. Seems like my issue is fi…

The unpause link should work so I've posted that as a problem offline to LE staff. If I understand correctly being paused is fine for that old server account. So, LE should still look at that but won't matter for your case. If you are using the same ACME Client on your new server as your old one …

Letsencrypt ACME unpause link not working

Help

linkp March 21, 2025, 2:18pm 2

Welcome to the Let's Encrypt Community.

It probably turned into a zombie.

Topic		Replies	Views
Request to unblock certificate renewal – Invalid unpause URL Help	1	160	January 26, 2026
Account paused – Request to unpause domain exodus.digitalmansa.com Help	3	168	May 4, 2026
How to unpause Let's Encrypt Help	10	342	March 18, 2026
Automatic Pausing of Zombie Clients API Announcements	2	1172	December 5, 2024
Possible new feature: paused ACME accounts Issuance Tech	34	2941	April 8, 2021

Letsencrypt ACME unpause link not working

Related topics