Hello,
My Let's Encrypt account is temporarily blocked for certificate requests for the following domain:
Certbot shows the error:
"Your account is temporarily prevented from requesting certificates."
I tried using the unpause URL provided in the logs, but it returns:
"Invalid unpause URL".
The SSL certificate is now expired and the website is down.
I am not trying to bypass rate limits and I do not want to create a new ACME account.
I would like to keep the existing account and only request an unblock.
Could you please help me unblock the account or advise how to proceed?
Thank you very much for your help.
Welcome @oumaima
The unpause URL is very long. Are you sure you copied and used the full length of it?
Once that is sorted you must have something very wrong with your Certbot setup. You would only be paused after making a large number of failed requests. Certbot is usually run twice a day to check for renewal. If those both failed every day it would take more than 3 years before you got paused.
By chance did you setup Certbot to renew every hour? Or even more frequently than that? If so, be sure to fix that or you will quickly get paused again.
You can see the details of this "Consecutive Auth Failures" limit here: Rate Limits - Let's Encrypt
And, we will need to sort out why you were getting failures to start with. Based on the below test it looks like you are blocking HTTP requests arriving on port 80. If you are using Certbot with an HTTP Challenge that would explain the failures.
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