Let's Encrypt for cPanel is currently unavailable. Please contact your host

Help
1

Hello

My lets Encrypt have problems .
In user cpanel when click in security=>Let’s Encrypt SSL show this message :

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There was a problem processing your request

Let's Encrypt for cPanel is currently unavailable. Please contact your host.

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In cpanel Admin panel when click in Plugins=>Let’s Encrypt SSL show this message :

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Error loading config: rpc error: code = 14 desc = grpc: RPC failed fast due to transport failure

When I type this commend in SSH server :
wget -qq -O - https://cpanel.fleetssl.com/static/generate_support

show this message :

FATA[0004] Self-test failed
Redirecting to /bin/systemctl status letsencrypt-cpanel.service
< html>
< head>< title>500 Internal Server Error< /title>< /head>
< body bgcolor=“white”>
< center>< h1>500 Internal Server Error< /h1>< /center>
< hr>nginx< /center>
< /body>
< /html>

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2

Hi @clack,

When they say

I believe the suggestion is to contact your hosting provider. The error is probably on their end.

3

Hi @schoen .
I am hosting provider .
How fix this Error ?

[root@host ~]# wget -qq -O - https://cpanel.fleetssl.com/static/generate_support_data.sh|bash
FATA[0004] Self-test failed
Redirecting to /bin/systemctl status letsencrypt-cpanel.service
Please provide this string to support: 492e85e4-b901-40e4-a68a-d6ed23f45261

4

In that case the support that they’re referring to is the FleetSSL support.

https://letsencrypt-for-cpanel.com/contact

5

Even I am getting the below error:

There was a problem processing your request
Let’s Encrypt for cPanel is currently unavailable. Please contact your host.

Does this mean that Let’s Encrypt now cannot be installed on CPanel??

6

Hi @fakhruddin,

"Let's Encrypt for cPanel" is the former name of a specific commercial product, which was renamed to FleetSSL because the original name was potentially confusing. This message does not mean that Let's Encrypt no longer works with cPanel, but it means that your host's particular copy of the FleetSSL software is not working. You should then follow the request to contact your hosting provider's support.

If you are the hosting provider, as in @clack's case, you should contact FleetSSL support via

https://letsencrypt-for-cpanel.com/contact

7

Thanks for the revert @schoen

8

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