Hello,
Recently we have the strange issue while installing the Let’s Encrypt SSL on the server I am getting below error message.
Check the below snapshot for the same.
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Also while doing self test from the server end I am getting the below error message.
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[root@strong ~]# le-cp self-test
[SELF-TEST] Has valid licence … SUCCESS.
[SELF-TEST] Can read config … SUCCESS.
[SELF-TEST] Can connect to Let’s Encrypt …
FAILED: acme: error fetching response: Get https://acme-v02.api.letsencrypt.org/directory: net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers).
[SELF-TEST] Can talk to WHM API … SUCCESS.
[SELF-TEST] Can talk to plugin RPC … SUCCESS.
The self-test failed. You should fix the above issues before continuing, or contact support @ https://cpanel.fleetssl.com/contact
Please first run the following command, which will send us your log files and configuration details:
le-cp send-logs
FATA[0060] Self-test failed
[root@strong ~]#
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So for the same, I have checked this problem with our network team but they are saying issue, not from there end. Also, I have contacted letsencrypt-for-cpanel.com support but they are saying the issue with network end they are not blocking any request. And letsencrypt-for-cpanel.com asked me to do some test from the server end below are the result please have a look into that.
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[root@strong ~]# curl -X GET -I -m 10 -4 https://acme-v02.api.letsencrypt.org/directory
HTTP/1.1 200 OK
Server: nginx
Content-Type: application/json
Content-Length: 658
X-Frame-Options: DENY
Strict-Transport-Security: max-age=604800
Expires: Fri, 18 Jan 2019 15:43:06 GMT
Cache-Control: max-age=0, no-cache, no-store
Pragma: no-cache
Date: Fri, 18 Jan 2019 15:43:06 GMT
Connection: keep-alive
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[root@strong ~]# curl -X GET -I -m 10 -6 https://acme-v02.api.letsencrypt.org/directory
curl: (7) Failed connect to acme-v02.api.letsencrypt.org:443; Operation now in progress
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[root@strong ~]# curl -X GET -I -m 10 -6 https://google.com
curl: (28) Connection timed out after 10001 milliseconds
[root@strong ~]#
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While doing the test I have noticed I am getting the Connection timed so for the same I contacted our NOC team and I have got the reply from them is they checked through global route server and they are not observing packet loss while pinging
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route-server.ams2>ping ipv6
Target IPv6 address: 2401:7500:fff2:1:92b1:1cff:fe57:8637
Repeat count [5]: 500
Datagram size [100]:
Timeout in seconds [2]:
Extended commands? [no]:
Type escape sequence to abort.
Sending 500, 100-byte ICMP Echos to 2401:7500:FFF2:1:92B1:1CFF:FE57:8637, timeout is 2 seconds:
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Success rate is 100 percent (500/500), round-trip min/avg/max = 76/80/120 ms
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Can anyone suggest me what is the exact problem how we can fix this issue?
Looking forward to your reply.