Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: swarmcatcher.co.uk
My hosting provider, if applicable, is: Vidahost
I can login to a root shell on my machine : i don’t know - i can ftp and upload files to wordpress directory
I’m using a control panel to manage my site (no, or provide the name and version of the control panel): yes - vidahost but can’t find details of it