Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is:
I ran this command:
It produced this output:
My web server is (include version):
The operating system my web server runs on is (include version):
Ubuntu 20.04 LTS
My hosting provider, if applicable, is:
I can login to a root shell on my machine (yes or no, or I don't know):
I'm using a control panel to manage my site (no, or provide the name and version of the control panel):
The version of my client is (e.g. output of
certbot --version or
certbot-auto --version if you're using Certbot):
Here is my issue
I run a Wordpress blog on a virtual machine in Scaleway, which I completely manage.
I configured the Let's encrypt certificate for www.lediligent.com years ago, as well as autorenew, and it works.
However, I'm using an ISP for the email server and a subsite conseil.lediligent.com.
It's a hosted service, I don't have access to the server, just a cpanel.
Everything worked fine until it switched from ordering certificates to Lets encypt.
Now I get the error message:
Unable to renew certificate: Updating challenge for conseil.lediligent.com: acme: error code 403 "urn:ietf:params:acme:error:unauthorized": 184.108.40.206: Invalid response from http://conseil.lediligent.com/.well-known/acme-challenge/Bp4jV42WwLetipI9-NAxm2scorgaLSKtzgfO0O-SdRM: 404 (order URL: https://acme-v02.api.letsencrypt.org/acme/order/60047711/83707586617)
How can I resolve the issue?
Should I generate the SSL certificates on my scaleway server and somehow import them into the other ISP's cpanel ?
Or should I generate them with the cpanel and how can I avoid the error message?