Is it possible to unblock site from SSL requests?

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Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is: https://www.futuregroup-build.com

I ran this command:
Tried to setup SSL on Siteground

It produced this output:
ERROR: acmebot->create_new_order: Net::ACME2::x::ACME: Ć¢Ā€Āœhttps://acme-v02.api.letsencrypt.org/acme/new-orderĆ¢Ā€Ā indicated an ACME error: 429 Too Many Requests (429 urn:ietf:params:acme:error:rateLimited (The request exceeds a rate limit) (Error creating new order :: too many certificates already issued for exact set of domains: futuregroup-build.com,www.futuregroup-build.com: see https://letsencrypt.org/docs/rate-limits/)). ==> Net::ACME2::x::Generic::new(ā€˜Net::ACME2::x::ACMEā€™, 'Ć¢Ā€Āœhttps://acme-

My web server is (include version):
Unsure, siteground hosting

The operating system my web server runs on is (include version):
Unsure, siteground hosting

My hosting provider, if applicable, is:
Siteground

I can login to a root shell on my machine (yes or no, or I donā€™t know):
No

Iā€™m using a control panel to manage my site (no, or provide the name and version of the control panel):
Yes siteground

The version of my client is (e.g. output of certbot --version or certbot-auto --version if youā€™re using Certbot):
Unable to do

This is my friend website - he got hacked (maybe this is why the repeat certificates), he has fixed the malware issues now but the website is not SSL anymore. Siteground says he just had to wait 7 days but itā€™s causing some issues for him so I thought Iā€™d ask on here for him if it was possible t

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Sorry, no.
You can not request temporary rate limit requests.

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No problem @stevenzhu thanks for the quick reply. Appreciate all that you guys do over here. Iā€™ll suggest to him he pays for the premium SSL solution with siteground or waits the 7 days.

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If your friend has already created 5 certificates, why not use one of them?

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Good point there, Iā€™m not sure he has access to them as he did it via Siteground. Thereā€™s no SSL certificates available in his Siteground SSL manager panel. Iā€™ll tell him to ask Siteground if they have any of the SSLs available too.

Itā€™s possible he didnā€™t create them, the malware did, but I donā€™t know, I will ask him and make sure. Thank you for the contribution @JimPas!:slight_smile:

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Siteground generally create these certificates automatically...
So it might be possible they still hold a copy of that certificate.
P.S. You can also ask him to apply for a trial certificate at any CA (the ones without the need of credit card) and replace it with Let's Encrypt certificate once the rate limit is over.

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