Is it possible to unblock site from SSL requests?

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is: https://www.futuregroup-build.com

I ran this command:
Tried to setup SSL on Siteground

It produced this output:
ERROR: acmebot->create_new_order: Net::ACME2::x::ACME: “https://acme-v02.api.letsencrypt.org/acme/new-order” indicated an ACME error: 429 Too Many Requests (429 urn:ietf:params:acme:error:rateLimited (The request exceeds a rate limit) (Error creating new order :: too many certificates already issued for exact set of domains: futuregroup-build.com,www.futuregroup-build.com: see https://letsencrypt.org/docs/rate-limits/)). ==> Net::ACME2::x::Generic::new(‘Net::ACME2::x::ACME’, '“https://acme-

My web server is (include version):
Unsure, siteground hosting

The operating system my web server runs on is (include version):
Unsure, siteground hosting

My hosting provider, if applicable, is:
Siteground

I can login to a root shell on my machine (yes or no, or I don’t know):
No

I’m using a control panel to manage my site (no, or provide the name and version of the control panel):
Yes siteground

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot):
Unable to do

This is my friend website - he got hacked (maybe this is why the repeat certificates), he has fixed the malware issues now but the website is not SSL anymore. Siteground says he just had to wait 7 days but it’s causing some issues for him so I thought I’d ask on here for him if it was possible t

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Sorry, no.
You can not request temporary rate limit requests.

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No problem @stevenzhu thanks for the quick reply. Appreciate all that you guys do over here. I’ll suggest to him he pays for the premium SSL solution with siteground or waits the 7 days.

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If your friend has already created 5 certificates, why not use one of them?

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Good point there, I’m not sure he has access to them as he did it via Siteground. There’s no SSL certificates available in his Siteground SSL manager panel. I’ll tell him to ask Siteground if they have any of the SSLs available too.

It’s possible he didn’t create them, the malware did, but I don’t know, I will ask him and make sure. Thank you for the contribution @JimPas!:slight_smile:

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Siteground generally create these certificates automatically…
So it might be possible they still hold a copy of that certificate.
P.S. You can also ask him to apply for a trial certificate at any CA (the ones without the need of credit card) and replace it with Let’s Encrypt certificate once the rate limit is over.

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