Invalid response 404 with Certsage on GoDaddy

[lbeaumont]

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is:
emotionalcompetency.org and simplyquality.info
Note that simplyquality.info is forwarded to emotionalcompetency.org/sq
I ran this command:
/certsage.php
It produced this output:
urn:ietf:params:acme:error:unauthorized
3.33.152.147: Invalid response from http://simplyquality.info/.well-known/acme-challenge/mZcuEAkPOiulpgKIp0PUR140MaqZf3OwSDlGLXkc8Dw: 404
My web server is (include version):
GoDaddy
The operating system my web server runs on is (include version):
GoDaddy
My hosting provider, if applicable, is:
GoDaddy
I can login to a root shell on my machine (yes or no, or I don't know):
yes
I'm using a control panel to manage my site (no, or provide the name and version of the control panel):
yes
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):

[Bruce5051]

@griffin they mention CertSage CertSage ACME client (version 1.4.1) - easy webpage interface, optimized for cPanel, no commands to type, root not required so I am tagging you.

[griffin]

Hi Leland

Author of CertSage here.

Since CertSage (or any ACME client using an HTTP-01 challenge) cannot write/configure the challenge file(s) for simplyquality.info in a folder ("sq") under the webroot directory of a completely different domain name (emotionalcompetency.org), there's no way for the Let's Encrypt validation servers to find the challenge file(s) by visiting simplyquality.info, which will cause the validation of said file(s) to fail with a 404 (not found).