Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: mautic.smarterrisk.co
I ran this command: Downloaded file as instructed from PunchSalad. Dropped that file into .well-known/acme-challenge folder in root directory. Tried to navigate to link within my domain that would display random characters.
It produced this output: 404 not found (nginx/1.20.1)
My web server is (include version):
The operating system my web server runs on is (include version):
My hosting provider, if applicable, is: GoDaddy
I can login to a root shell on my machine (yes or no, or I don't know): Yes
I'm using a control panel to manage my site (no, or provide the name and version of the control panel): GoDaddy
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):
I am trying to generate a SSL certificate using the tool PunchSalad, and I am using a GoDaddy cPanel. It seems to be a straightforward process. After entering the domains that I want to generate SSL's for I am instructed to download a file for each domain. Those files are later uploaded into the .well-known/acme-challenge directory that are at the root. At the this point I should be able to open a link (http://mautic.smarterrisk.co/.well-known/acme-challenge/U36Vmbw6T-IiP1Kj0ndxQlH9tq2gi-fMJB32XGsxSOc) that will display a validation code. Instead of that code, the following displays:
404 Not found nginx/1.20.1
I am sure that I created the '.well-known/acme-challenge' at the root directory as instructed.
What could be the cause of this issue?
