The operating system my web server runs on is (include version):
My hosting provider, if applicable, is:
Namecheap Hosting
I can login to a root shell on my machine (yes or no, or I don't know):
don't know
I'm using a control panel to manage my site YES
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):certsage 1.4.1
The challenge file is removed by CertSage each time it runs as part of its cleanup effort, so I recommend manually putting a test file in .well-known/acme-challenge then working on getting that test file successfully served.