Installed Let's Encrypt SSL not showing HTTPS


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My domain is:

I ran this command:
I used instructions from this video

It produced this output:
Successfully installed certificate but website still shows insecure on many browsers

My web server is (include version):
Apache. Shared webhosting

The operating system my web server runs on is (include version):

My hosting provider, if applicable, is:
eUKhost LTD

I can login to a root shell on my machine (yes or no, or I don’t know):

I’m using a control panel to manage my site (no, or provide the name and version of the control panel):
cPanel 76.0.18

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot):
Not Sure


did you install ssl chain ? fullchain,pem


There is a cert mismatch:

[one site is using another sites’ cert]


you can try -d * -d


Three things wrong with that:

  1. Always use quotes around asterisks; so: -d "*" -d
  2. The mismatched cert is from a completely different domain (“”), so a wildcard cert won’t change anything.
  3. Wildcard certs would require changing the authentication method to DNS.

I followed every instruction on that video so I can’t tell what went wrong. I also need to be honest, I am quite novice when it comes to SSL installations. Is there a site which offers step by step instructions on how to install SSL by Lets Encrypt for Wordpress website. Please note that I have no access to root but I have access to cPanel. Thanks again.


I’m not familiar with cPanel.
But I do see that your sites works without the “www”:

So, perhaps, you just need to include the www as an alias and get a new cert that contains both names: “” & “”


No need to put “” on wildcard domain . I didn’t see milima,org . just checked :smiley:


Is there a site which would give me step by step instructions so that I don’t repeat the same mistakes. Also, how do I deal with the stray domain


Please don’t say that.
Even if it works on your system that will NOT work on all systems.

1 Like

Hm . that is correct .


The Internet is full of information, so I guess yes there is.
But I don’t use cPanel and don’t know of any particular site.

That is not something you need to “fix”.
It is a side effect of the web server looking for a name that it can’t serve.
So it serves the first/default site that matches the type of request (https).
You “fix” it by providing cPanel a way to know where “” is.

closed #13

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