Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
The operating system my web server runs on is (include version): debian 10
My hosting provider, if applicable, is:
I can login to a root shell on my machine (yes or no, or I don’t know): yes
I’m using a control panel to manage my site (no, or provide the name and version of the control panel): ispconfig
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot):
I need help to make https work.
My son create an Prestashop web site hosted on my web server where others https sites work perfectly. (and worked without any kind of problems)
When on ispconfig I clic on “Rewrite HTTP to HTTPS” the site become unaccessible.
If I don’t clic this option https is nor activated.
I contact my registrar “gandi.net” they said that the problem is a loop of redirections.
I try to make it work for more than 2 weeks but no results.