Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: crm.stonetree.ae
I ran this command: sudo certbot --nginx
It produced this output: Certbot failed to authenticate some domains (authenticator: nginx). The Certificate Authority reported these problems:
Detail: 18.104.22.168: Fetching http://crm.stonetree.ae/.well-known/acme-challenge/YEL1P21MOB-0bgfHT-J5_pdfL8qZoL6MSm-8f1WUBE4: Timeout during connect (likely firewall problem)
Hint: The Certificate Authority failed to verify the temporary nginx configuration changes made by Certbot. Ensure the listed domains point to this nginx server and that it is accessible from the internet.
My web server is (include version): Apache/2.4.6 (CentOS
The operating system my web server runs on is (include version): Centos 7
My hosting provider, if applicable, is:
I can login to a root shell on my machine (yes or no, or I don't know): yes
I'm using a control panel to manage my site (no, or provide the name and version of the control panel):
The version of my client is (e.g. output of
certbot --version or
certbot-auto --version if you're using Certbot):certbot 1.28.0