I do not have access to the hosting provider

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is:

I ran this command:

It produced this output:

My web server is (include version):

The operating system my web server runs on is (include version):

My hosting provider, if applicable, is:
Digital Ocean

I can login to a root shell on my machine (yes or no, or I don’t know):

I’m using a control panel to manage my site (no, or provide the name and version of the control panel):

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot):

I do not have access to the root files of this site currently. How do I renew the cert with no host access?


According to your DNS record, as well as your IP scan (from shodan.io), your website is hosted on a DigitalOcean droplet and that’s the only website hosted on the droplet, hence you (or someone in your company) should have access to that droplet.
Do you know who manages that droplet for your company? Or can you find the login credential for that droplet? It seems that your droplet is still allowing password (from ssh), so you might be able to use the root password from your DO panel to login.

Thank you

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