Cert Renewal - Developer MIA

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is: amlonresources.com

I ran this command:

It produced this output:

My web server is (include version): Not sure

The operating system my web server runs on is (include version): Unknown

My hosting provider, if applicable, is: Digital River

I can login to a root shell on my machine (yes or no, or I don't know): No

I'm using a control panel to manage my site (no, or provide the name and version of the control panel):

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):

We are needing to renew the cert but the web developer cant be contacted and we dont have login access or details to the host provider

Hi @gjoelson, and welcome to the LE community forum :slight_smile:

If you are paying the HSP (hosting service provider), then they might be able to reset your access/account/password.
If it is a dedicated host and the HSP has no way to do that... then you are at the mercy of whomever has the login credentials.


This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.