Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: remgeeshop.com
I ran this command: sudo certbot certonly --webroot -w /home/ubuntu/ecommerce/root_files/ -d remgeeshop.com -d www.remgeeshop.com
It produced this output:
Account registered.
Requesting a certificate for remgeeshop.com and www.remgeeshop.com
Certbot failed to authenticate some domains (authenticator: webroot). The Certificate Authority reported these problems:
Domain: www.remgeeshop.com
Type: dns
Detail: DNS problem: NXDOMAIN looking up A for www.remgeeshop.com - check that a DNS record exists for this domain; DNS problem: NXDOMAIN looking up AAAA for www.remgeeshop.com - check that a DNS record exists for this domain
Domain: remgeeshop.com
Type: unauthorized
Detail: 3.128.89.255: Invalid response from http://remgeeshop.com/.well-known/acme-challenge/J71_UQIE55JPxJuKdurhqatdQXYhi4D2957h9JvwcZM: 404
Hint: The Certificate Authority failed to download the temporary challenge files created by Certbot. Ensure that the listed domains serve their content from the provided --webroot-path/-w and that files created there can be downloaded from the internet.
Some challenges have failed.
Ask for help or search for solutions at https://community.letsencrypt.org. See the logfile /var/log/letsencrypt/letsencrypt.log or re-run Certbot with -v for more details.
My web server is (include version): nginx
The operating system my web server runs on is (include version): ubuntun pro
My hosting provider, if applicable, is: aws ec2
I can login to a root shell on my machine (yes or no, or I don't know): yes
I'm using a control panel to manage my site (no, or provide the name and version of the control panel): aws ec2 instance
The version of my client is (e.g. output of certbot --version
or certbot-auto --version
if you're using Certbot): certbot 1.21.0