Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: ooisolutions.net
I ran this command:
It produced this output:
My web server is (include version):
The operating system my web server runs on is (include version):
My hosting provider, if applicable, is: hostgator
I can login to a root shell on my machine (yes or no, or I don’t know):
I’m using a control panel to manage my site (no, or provide the name and version of the control panel):yes
What kind of Hostgator plan are you using? Do you administer your server with a cPanel control panel?
If so, you should be able to use the AutoSSL feature inside of cPanel, which will request and install a free certificate automatically. (According to previous discussions on the forum, that certificate might be from a different CA rather than Let’s Encrypt.)
A few hours after you point your domain to the HostGator server, you would receive a Comodo (cPanel branded) certificate issued by AutoSSL (on cPanel)
If you does not receive the certificate after one day, please contact HostGator support…
(cPanel branded certificates could take a long time before issued and installed, but HostGator choose that certificate instead of let’s encrypt certificate anyway)
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.