How do I request more limit for two certificates

[Danilomacedo]

I would like to know if they can at least increase the limit, because the renewal service was stopped and when we went to run it, it gave this error

[jillian]

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is:

I ran this command:

It produced this output:

My web server is (include version):

The operating system my web server runs on is (include version):

My hosting provider, if applicable, is:

I can login to a root shell on my machine (yes or no, or I don't know):

I'm using a control panel to manage my site (no, or provide the name and version of the control panel):

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):

[jvanasco]

This rate limit is for 300 new orders per 3 hours (see Rate Limits - Let's Encrypt)

With issues like this, the correct way to handle it is:

• plan a renewal strategy that will not trigger this limit
• wait for the rate limit to clear

The LetsEncrypt staff will occasionally increase rate-limits for some users, but they are almost always large-scale integrations that require an adjustment to operate. You can almost certainly handle your issues with proper planning and waiting a few hours.