Please fill out the fields below so we can help you better.
My operating system is (include version):ModSSL/WHM n/a
My web server is (include version): Apache n/a
My hosting provider, if applicable, is: Crazy Domains
I can login to a root shell on my machine (yes or no, or I don’t know): Don’t know
I’m using a control panel to manage my site (no, or provide the name and version of the control panel): Yes Cpanel
My hosting provider is asking for the certificate zip file to install and says they don’t use SSH to install certificates. I have never installed SSL before and don’t know how to get it. Can I get the certificate file somewhere or do I have to have SSH access to run some commands to generate it?