Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: customserver.me
I ran this command: sudo certbot --apache -d customserver.me -d www.customserver.me
It produced this output:
austin@mc:~$ sudo certbot --apache -d customserver.me -d www.customserver.me
Saving debug log to /var/log/letsencrypt/letsencrypt.log
Plugins selected: Authenticator apache, Installer apache
Obtaining a new certificate
Performing the following challenges:
http-01 challenge for customserver.me
http-01 challenge for www.customserver.me
Enabled Apache rewrite module
Waiting for verificationā¦
Cleaning up challenges
Failed authorization procedure. customserver.me (http-01): urn:ietf:params:a cme:error:connection :: The server could not connect to the client to verify the domain :: Fetching http://customserver.me/.well-known/acme-challenge/ll O5TDCX0nM6ps2MNwBxBHotkDX03lFEXyk0qMea7aU: Timeout during connect (likely fi rewall problem), www.customserver.me (http-01): urn:ietf:params:acme:error:c onnection :: The server could not connect to the client to verify the domain :: Fetching http://www.customserver.me/.well-known/acme-challenge/JJa1NH1ex LUQgzimrBl7Qr_D1SKcmFsa_1Wo9_9JI90: Timeout during connect (likely firewall problem)
IMPORTANT NOTES:
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The following errors were reported by the server:
Domain: customserver.me
Type: connection
Detail: Fetching
http://customserver.me/.well-known/acme-challenge/llO5TDCX0nM6ps2MNwBxBHo tkDX03lFEXyk0qMea7aU:
Timeout during connect (likely firewall problem)Domain: www.customserver.me
Type: connection
Detail: Fetching
http://www.customserver.me/.well-known/acme-challenge/JJa1NH1exLUQgzimrBl 7Qr_D1SKcmFsa_1Wo9_9JI90:
Timeout during connect (likely firewall problem)To fix these errors, please make sure that your domain name was
entered correctly and the DNS A/AAAA record(s) for that domain
contain(s) the right IP address. Additionally, please check that
your computer has a publicly routable IP address and that no
firewalls are preventing the server from communicating with the
client. If youāre using the webroot plugin, you should also verify that you are serving files from the webroot path you provided.
My web server is (include version):apache2.4.29
The operating system my web server runs on is (include version):Xubuntu 18.04
My hosting provider, if applicable, is:
I can login to a root shell on my machine (yes or no, or I donāt know):yes
Iām using a control panel to manage my site (no, or provide the name and version of the control panel):
using Certbot): certbot 0.31.0
I am extremely new to SSL please go easy on me.