Help with renewing certification for website

Help
1

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is:
http://trendyls.com/
I ran this command:
I usually do not handle the website. I have no idea what or how to do this. Any assistance would be greatly appreciated.
It produced this output: n/a

My web server is (include version):

The operating system my web server runs on is (include version): google chrome

My hosting provider, if applicable, is:

I can login to a root shell on my machine (yes or no, or I don’t know): i dont know

I’m using a control panel to manage my site (no, or provide the name and version of the control panel):
i dont know
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot):

2

Hi @trendy

that domain has a lot of ip addresses - https://check-your-website.server-daten.de/?q=trendyls.com

And a working certificate, 11 connections use that certificate.

But all these ip addresses redirect to https://www.trendylashstyles.com/.

There the certificate is expired:

CN=trendylashstyles.com
	20.02.2019
	21.05.2019
1 days expired	
trendylashstyles.com, www.trendylashstyles.com - 2 entries

Is this your domain?

So you have to renew that certificate.

3

Yes that is my domain. How do I renew that certificate?

4

How did you create that certificate? Do that again.

5

I did not create that certificate. Someone else in the company did. I am unfamilar with these website things.

6

Then you should ask your company.

It's impossible to see that from outside.

And without the answers of the Help template it's impossible too.

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is:

I ran this command:

It produced this output:

My web server is (include version):

The operating system my web server runs on is (include version):

My hosting provider, if applicable, is:

I can login to a root shell on my machine (yes or no, or I don't know):

I'm using a control panel to manage my site (no, or provide the name and version of the control panel):

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):

7

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