Help - secure connection failed

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is: www.ProjectGreenUSA.org

I ran this command:

It produced this output:

My web server is (include version): ionos.com

The operating system my web server runs on is (include version):

My hosting provider, if applicable, is: ZOHO.com

I can login to a root shell on my machine (yes or no, or I don't know):

I'm using a control panel to manage my site (no, or provide the name and version of the control panel):

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):

Help - I can't connect to my site!!!
I get this error..
Secure Connection Failed

An error occurred during a connection to www.projectgreenusa.org. Peer reports it experienced an internal error.

Error code: SSL_ERROR_INTERNAL_ERROR_ALERT

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem.

What kind of settings do you have available?

1 Like

I have no idea... The non profit site is hosted on Zoho and we got the cerificate automatically applied to the site and it was fine for the past 4 years... all of the sudden this week the site is not working..

Have you asked Zoho?

1 Like

Where would I even find the settings? Our web person is out of the country so we can't get help from him until he gets back in a month or so... trying to fix this sooner..

Somewhere inside the Zoho control panel. But if you haven't touched anything you should really ask Zoho.

(Or check if there's an ongoing incident)

5 Likes

I have asked the vial email to tech support... like 4 days ago so far no response. I will try again tomorrow...

This problem is very unusual, I must say.

You should try and speak to your web person. Is it possible it's something as mundane as "you forgot to pay Zoho"?

1 Like

Hey - so I went to settings to the SSL link and there is a link to Get SSL certificate - I have clicked this like 20 times now... every time it takes 35 minutes... and then comes back with an ERROR message every time.... IRRITATING

this is what it says below it the Get SSL Certificate button:
SSL is issued by Let's Encrypt. This option automatically installs SSL on your site.
Disclaimer: Installing this certificate depends on its availability from Let's Encrypt.

With Analyze | Webbkoll - dataskydd.net
I see

Failed

Processing http://www.projectgreenusa.org failed at 2022-05-20 22:27:13 Etc/UTC.

Error: Failed to fetch this URL: Error: net::ERR_TOO_MANY_REDIRECTS at http://www.projectgreenusa.org

Same story with https://securityheaders.com/

Sorry about that...

Too many redirects!

curl -Ii http://www.projectgreenusa.org/
HTTP/1.1 302 Found
Location: http://projectgreen.zohosites.com

curl -Ii https://www.projectgreenusa.org/
HTTP/2 302
location: http://projectgreen.zohosites.com

What is: http://projectgreen.zohosites.com ?

2 Likes

And Redirect Checker | Check your Statuscode 301 vs 302

Result

https://www.projectgreenusa.org/
302 Found
http://projectgreen.zohosites.com
301
https://www.projectgreenusa.org/
302 Found
http://projectgreen.zohosites.com
301
https://www.projectgreenusa.org/
302 Found
http://projectgreen.zohosites.com
301
https://www.projectgreenusa.org/
302 Found
http://projectgreen.zohosites.com
.
.
.

2 Likes

Hi Bruce - what does this mean?
the URL is hosted on Ionos.com and website is hosted on Zoho
Not sure why all the re-directs....
Definitely not anything that I did...

Is there a way to clear all these redirects?

You have an endless loop of redirects

Request:

GET https://www.projectgreenusa.org/ HTTP/1.1 Host: www.projectgreenusa.org User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:100.0) Gecko/20100101 Firefox/100.0 Referer: Rex Swain's HTTP Viewer Connection: Close

Response Header:

HTTP/1.1 302 Found Cache-Control: no-cache Connection: close Date: Fri, 20 May 2022 22:38:04 GMT Location: http://projectgreen.zohosites.com Server: Apache Content-Length: 0 Content-Type: text/html

Location 2

Request:

GET http://projectgreen.zohosites.com HTTP/1.1 Host: projectgreen.zohosites.com User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:100.0) Gecko/20100101 Firefox/100.0 Referer: Rex Swain's HTTP Viewer Connection: Close

Response Header:

HTTP/1.1 301 Moved Permanently Cache-Control: private,no-cache,no-store,max-age=0,must-revalidate Connection: close Date: Fri, 20 May 2022 22:38:04 GMT Pragma: no-cache Location: https://www.projectgreenusa.org/ Server: ZGS Expires: Thu, 01 Jan 1970 00:00:00 GMT Set-Cookie: 8ae64e9492=4f8d155d92baa51fc002217e6d409cd9; Path=/ Set-Cookie: csrfc=8c16f2ac-c282-44a4-93db-5e9773035587;path=/;priority=high Set-Cookie: _zcsr_tmp=8c16f2ac-c282-44a4-93db-5e9773035587;path=/;SameSite=Strict;priority=high Set-Cookie: zsstssn=26xcdqc0aezmbom5m384eam16398al4orkjfqook3bgxl28qep; Path=/; Max-Age=1800; Expires=Fri, 20-May-2022 04:08:04 PDT; Set-Cookie: zsltssn=-1mp5gp4mrx9soexvag8pbw5c5agq1q1nrs0pudekq30xk7f08j; Path=/; Max-Age=7776000; Expires=Thu, 18-Aug-2022 03:38:04 PDT; X-Frame-Options: SAMEORIGIN X-XSS-Protection: 1

Content (Length = 0):

2 Likes

Yes.
Who manages the web site: http://projectgreen.zohosites.com

2 Likes

Zoho also has a Sites Community forum here: https://help.zoho.com/portal/en/community/zoho-sites?src=footer
They may be able to assist you @ProjectGreenSites

2 Likes

I manage that site. We are a children's foundation so no funds for a web person
but the only way this has happened is because either 1) there is something up with ZOHO or 2) because I clicked on the Get SSL Certificate like 30 times now to try to get it downloaded from Let's Encrypt..