Help me get a certificate!

Good afternoon! We are waiting for the wildcard SSL certificate for the domain startum24.com second week! The sites are still not working, the business is worth it. I received a message that the limit was exceeded and certificates will be reissued within a week, but the second week has already started. The hosting specialist said that we still have to wait a week!!

Please speed up this process, our business costs we incur huge losses every day. Help us resolve this issue. Thanks!

There is absolutely nothing that Let’s Encrypt can speed up for you. The ACME server which is offered free of charge by Let’s Encrypt is a fully automated process.

If there’s anyone who can do anything it’s either you if you’re in total control of your server (root access) or your webhosting provider if you are on shared hosting.

Also, I’m not sure which limit you’re hitting (important information!). You’ve recently got 3 certs issued recently, which is below the limit of 5 certs per domain per week.

Hi @startum24.com

please start with some basics:

Then share your environment:


Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is:

I ran this command:

It produced this output:

My web server is (include version):

The operating system my web server runs on is (include version):

My hosting provider, if applicable, is:

I can login to a root shell on my machine (yes or no, or I don’t know):

I’m using a control panel to manage my site (no, or provide the name and version of the control panel):

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot):


If you have root access, create now your wildcard certificate. Select a client.

Why now?

Checking your domain there is no wildcard certificate created.

So there is no blocking rate limit.

So that’s

wrong.

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Perhaps there are too much order or too many failed authz errors. But that’s just guessing with so little information.

Both are not one-week-limits.

And

https://crt.sh/?q=startum24.com

doesn’t show critical things.

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Both are very true, but the fact hitting a week limit seems improbable looking at the issued certs, I’m guessing the hosting provider in question isn’t very adequate in this regards, so I’m thinking anything is possible at this moment.