Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is:Nabuhenergy.co.uk
I ran this command:
It produced this output:
My web server is (include version): hosted with AWS
The operating system my web server runs on is (include version):
My hosting provider, if applicable, is:
I can login to a root shell on my machine (yes or no, or I don’t know):
I’m using a control panel to manage my site (no, or provide the name and version of the control panel): AWS
I cant find any support links on your site. I cant even find where the last people installed your certificate on the customers server.
Sorry, I didn’t set this up, all new to me. I think I have created a new certificate, I have two .pem files, which I have created today (twice I think, cos I thought I had done it wrong the first time). Im not sure they are in the right folder however.
I have managed to get SSH connection to the server. I think the Webroot folder is /opt/bitnami/apps/wordpress/htdocs but I am not 100% sure. If you have a good website with walkthrough instructions I am happy to follow them.
Congrats on getting your site fixed! Note that Let’s Encrypt certificates are supposed to be renewed 30 days before they expire, so I’d recommend setting a calendar entry for December 17 to remind you to step out of the glory for a moment and set up automatic renewal. You’ll start getting automatic reminder emails from Let’s Encrypt about 20 days before the certificate expires.
You’ll start getting automatic reminder emails from Let’s Encrypt about 20 days before the certificate expires.